DK Spa Policies

At DK Spa, we aim to provide a relaxing and rejuvenating experience for all our clients. To maintain a peaceful and enjoyable environment, we kindly ask you to adhere to the following policies:

Check-In
Please arrive 10 - 15 minutes prior to your scheduled appointment time. This ensures you have enough time to check in, complete any necessary paperwork or updates, and fully relax before your service begins.

Cancellation Policy
We understand that schedules can change; however, to provide the best service for all our clients, we require at least 24 hours' notice for cancellations or changes to appointments.

  • Cancellations or No-Shows within 24 Hours: A 100% cancellation fee will be charged for missed appointments or those canceled within 24 hours.

  • How to Cancel: Please use your confirmation notice to cancel or reschedule your appointment.

This policy helps us accommodate other clients and maintain our high-quality services and pricing.

Cell Phones
For the comfort of all guests, we ask that cell phones be placed on silent while inside the spa. Please refrain from talking on your phone to ensure a peaceful environment for everyone.

Children
To ensure the safety and relaxation of all clients:

  • Children are not permitted in the spa unless they are receiving a service.

  • We kindly ask that alternative childcare arrangements be made prior to your visit.

  • For the safety of all, children under 12 are not allowed in the spa at this time.


Late Arrivals
If you arrive late to your appointment, we will do our best to accommodate you. However, late arrivals may result in a shortened service time so that we can remain on schedule for other guests. Full service fees will still apply.

Health and Wellness
If you are feeling unwell, please reschedule your appointment for a later date. This ensures the health and safety of our staff and other clients.

Gratuity
Gratuities are not included in the price of services and are always appreciated. If you are unsure of an appropriate amount, we recommend 15-20% of the service cost.

Service Satisfaction
Your satisfaction is our priority. If you have concerns about your service, please let us know before you leave, and we will do our best to address them promptly.

Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. They must be presented at the time of service and are valid only at DK Spa.

Thank you for choosing DK Spa. We look forward to providing you with an exceptional relaxation experience! For any questions or further information, feel free to contact us.